Troubleshooting
How to handle processing projects, expired files, failed downloads, and task errors.
Checklist for projects stuck in processing
Check queueing, upload processing, recognition, translation, dubbing, export, and provider status before retrying or contacting support.
ProcessingChecklistTroubleshooting
Download failed, file missing, or link expiredTroubleshoot unavailable download menus, expired files, unfinished exports, browser blocking, and network interruption.
DownloadFile missingExpired link
Upload failed or file validation did not passUpload failures usually relate to format, size, network, file corruption, or browser permissions.
UploadValidationFailure
Not enough credits, frozen credits, or abnormal deductionsUnderstand pre-submit estimates, post-submit freezes, failed-task refunds, and buying credit packs when balance is low.
CreditsFrozen balanceBilling
Login, verification code, or account binding issuesTroubleshoot phone login, WeChat login, verification codes, account binding, and workspace access issues.
Login failureVerification codeAccount binding