Privacy Policy

Effective Information

Last Updated: July 27, 2026

Effective Date: July 1, 2026

Important Notice

This VoxSail Privacy Policy (this "Policy") explains how 合肥强石信息科技有限公司 ("VoxSail," "we," "us," or "our") collects, uses, stores, protects, discloses, and otherwise processes personal information when you access or use the VoxSail official website, web products, and related online services (the "VoxSail Service" or the "Service"). For purposes of data protection laws, we act as the operator or controller of the personal information described in this Policy unless a specific service page states otherwise.

VoxSail is a SaaS service for audio/video localization, subtitle generation, translation, dubbing, voice cloning, lip sync, text dubbing, project editing, and related scenarios. When you use the Service, we may collect and process your account information, device and log information, uploaded or input audio, video, subtitles, text, documents, links, glossaries, voice samples, project configurations, edits, order and payment status, customer support communications, and related information.

Please read this Policy carefully before using the VoxSail Service. Important matters involving sensitive personal information, user rights, third-party processing, cross-border transfers, protection of minors, cookies, and similar topics are described below. If you do not agree to this Policy, please stop using the Service. By starting or continuing to use the Service, you acknowledge that we may process your information as described in this Policy and as permitted by applicable law.

If you are under 18 years old, please read this Policy with your guardian and use the Service or provide personal information to us only after obtaining your guardian's consent.

This Policy will help you understand the following:

• 1. Definitions and Scope

• 2. How We Collect and Use Your Personal Information

• 3. How We Use Cookies and Similar Technologies

• 4. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information

• 5. Third-Party Services

• 6. How We Store and Protect Your Personal Information

• 7. How You Manage Your Personal Information

• 8. Protection of Minors

• 9. Policy Updates

• 10. How to Contact Us

• 11. Miscellaneous

1. Definitions and Scope

1. VoxSail Service: the services we provide through https://www.voxsail.com and related web products, including audio/video translation, subtitle transcription, text dubbing, voice cloning, lip sync, editor, glossary, export and download, subscription credits, storage quotas, and support services.

2. User or you: any natural person, legal entity, or other organization that registers for, logs in to, accesses, uploads to, inputs into, edits in, exports from, downloads from, or otherwise uses the VoxSail Service.

3. Personal information or personal data: information recorded electronically or otherwise that relates to an identified or identifiable natural person, excluding anonymized information.

4. Sensitive personal information: personal information that may create heightened risk if leaked or misused, including biometric information, financial account information, precise location or tracking information, and information about minors. Audio, video, and voice cloning materials you upload may contain human voices, likenesses, faces, lip movements, speech content, environmental information, or other identifiers, and some content may constitute sensitive personal information in specific scenarios.

5. Processing: collection, storage, use, processing, transmission, provision, disclosure, deletion, and similar activities involving personal information.

6. Anonymization: the process by which personal information is processed so that a specific natural person cannot be identified and the information cannot be restored.

7. De-identification: the process by which personal information is processed so that a specific natural person cannot be identified without the aid of additional information.

8. Affiliates: entities that directly or indirectly control us, are controlled by us, or are under common control with us.

2. How We Collect and Use Your Personal Information

We follow the principles of lawfulness, fairness, necessity, transparency, purpose limitation, and data minimization. We process your personal information only for the purposes described in this Policy, for purposes that are compatible with those purposes, or as otherwise permitted by applicable law.

Depending on your location and the context of processing, our legal bases may include performance of a contract with you, your consent, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating, securing, improving, and preventing abuse of the Service. Where consent is required, you may withdraw it as described in this Policy.

2.1 Account Registration, Login, and Account Security

To provide the full Voxsail Service, you need to register for or log in to an account. We may collect and use the following information:

• Mobile number, email address, account name, avatar, nickname, password, or verification code;

• Public account information provided to us by a third-party login provider after your authorization, such as avatar, nickname, email address, and unique account identifier;

• Login time, login IP address, device information, abnormal login records, account status, password reset records, and other security-related information.

This information is used for registration, login, identity verification, account recovery, account security protection, risk identification, abnormality handling, and service notices. If you refuse to provide necessary information, you may be unable to create projects, upload formal files, enter the editor, export or download, view projects, view credit details, or manage account benefits.

2.2 Project Creation, Uploads, and Input Content

Voxsail's audio/video translation, subtitle transcription, text dubbing, voice cloning, lip sync, and related functions require you to upload or input content. Depending on the function you choose, we may collect and process:

• Videos, audio, subtitle files, documents, images, text, links, glossaries, and voice samples that you upload;

• File name, file size, file format, duration, resolution, bitrate, language, upload time, and upload status;

• Project name, project type, source language, target language, processing configurations, whether to generate dubbing, whether to preserve background audio, whether to apply glossaries, export specifications, and other project settings;

• Transcripts, translations, subtitle timelines, dubbed audio, separated vocals or background audio, preview files, export files, and download records generated during processing;

• Project status, processing progress, failure reasons, retry records, queue information, estimated credit consumption, and actual credit consumption records.

We process the above information to complete the services you request, including file storage, format detection, frame extraction, transcoding, audio extraction, speech recognition, subtitle generation, subtitle translation, text cleaning, text translation, dubbing synthesis, voice cloning, lip sync, vocal separation, subtitle rendering, audio/video synthesis, deliverable generation, export and download, project management, failed-task retry, troubleshooting, security protection, and product experience improvement.

Unless we clearly disclose otherwise and obtain any required authorization, we do not use your uploaded source files, voice samples, project content, or generated deliverables to train public foundation models or to publicly display examples unrelated to the service you requested.

Please ensure that the content you upload, input, or submit does not contain another person's personal information, likeness, voice, works, trade secrets, or other protected content without authorization. If the content you upload or input involves another person's personal information, you must ensure that you have obtained that person's lawful authorization and consent.

2.3 Audio/Video Translation, Subtitle Transcription, and Text Dubbing

When you use audio/video translation, subtitle transcription, or text dubbing, we will process the relevant materials and configurations based on your choices:

• Audio/video translation: processing videos, audio, or linked content that you upload, identifying the source language, and generating subtitles, translations, dubbed audio, final videos, or other deliverables;

• Subtitle transcription: processing videos or audio that you upload and generating original-language subtitles, translated subtitles, bilingual subtitles, or transcripts;

• Text dubbing: processing text that you enter, paste, or extract from uploaded documents to generate dubbed audio; if you choose dubbing after translation, we will also process the source text and translation;

• Editor: saving your edits to subtitles, translations, timelines, subtitle styles, volume, dubbing, single-sentence redubbing, and related operations.

This information is necessary to provide the corresponding functions. If you refuse to provide the relevant materials or configurations, we will be unable to complete the corresponding project processing for you.

2.4 Voice Cloning and Dubbing Settings

When you use voice cloning, original voice cloning, preset voices, or other dubbing settings, we may process:

• Voice cloning materials you upload, including audio, video, vocal clips, voice samples, and related file information;

• Voice features, voice model identifiers, cloned voice names, creation time, processing status, and availability status;

• Dubbing voice, target language, speech rate, volume, pitch, emotion matching, background audio settings, and other parameters you choose;

• Original voice clone assets, dubbing results, generated audio, audition records, and redubbing records.

Voice samples, voice cloning materials, original voice clone assets, and generated audio may contain voice features that can identify a person and should be handled carefully. Do not upload another person's voice materials without authorization, or materials involving copyright, personality rights, portrait rights, voice rights, performers' rights, or other disputes. We process such information only when you actively upload, select, or initiate the relevant function, and only for voice cloning, dubbing generation, model management, abuse prevention, and service security purposes.

You may delete voice assets you no longer need from the voice cloning or project pages. After deletion, the relevant assets will be removed from the available list; residual information in backups, logs, or caches will be cleared within a reasonable cycle. If we receive a rights-holder complaint, regulatory request, or discover abuse risk, we may restrict the relevant voice assets or projects.

2.5 Glossaries, Project Management, and Collaboration Capabilities

When you use glossaries, project lists, project renaming, deletion, team, or collaboration-related capabilities, we may collect and process:

• Terms, translations, notes, languages, creators, and update times;

• Project names, project covers, project status, creation time, update time, expiration time, and deletion records;

• Team or organization names, member accounts, roles, permissions, invitation records, and operation logs. If team collaboration capabilities are not yet available in the current version, this clause applies only after the relevant functions are launched.

This information is used to save and manage projects, improve translation consistency, control access permissions, display project status, and support necessary audit tracking.

2.6 Subscriptions, Credits, Orders, and Payments

When you purchase subscription plans, credit packages, or use paid functions, we may collect and process:

• Order number, product or service name, plan type, credit package, amount payable, amount paid, currency, discount information, and order status;

• Payment method, payment channel, payment time, refund status, transaction serial number, or necessary transaction status returned by the payment service provider;

• Subscription status, benefit validity period, credit balance, credit details, storage quota, and feature consumption records;

• Invoice or reimbursement information, such as invoice title, tax number, recipient email, and contact information, if you request an invoice.

We generally do not directly collect or store complete bank card numbers, payment account passwords, payment security codes, or similar sensitive payment credentials. Payment may be processed by duly qualified third-party payment service providers, which will process your payment information according to their privacy policies.

2.7 Customer Support, Complaints, and User Support

When you contact customer support or submit feedback, complaints, appeals, or personal information rights requests, we may collect and process:

• Account information, contact information, problem descriptions, project names, creation times, target languages, error prompts, screenshots, screen recordings, and file samples that you provide;

• Communication records with us, processing results, and follow-up records;

• Necessary information for identity verification and account security.

We use this information to verify identity, locate issues, handle disputes, improve services, and perform legal obligations. Please do not send verification codes, login QR codes, payment credentials, or sensitive materials through public channels.

2.8 Devices, Logs, and Security Risk Control

To maintain normal service operation, identify account abnormalities, prevent fraud, protect network security, and troubleshoot issues, we may automatically collect:

• IP address, browser type, browser version, operating system, device model, device identifier, language settings, and network environment;

• Access time, visited pages, click records, dwell time, referring pages, crash logs, performance logs, and API request logs;

• Account login records, project operation records, upload/download records, abnormal access records, and risk-control hit records.

Device information and log information alone generally cannot directly identify a specific natural person. If we combine them with other personal information to identify a specific natural person, we will treat and protect them as personal information during the period of combined use.

2.9 Service Notices, Marketing, and Product Improvement

We may use your contact details, in-site messages, or account notices to send service-related information, such as account security reminders, order notices, project processing status, file expiration reminders, policy updates, system maintenance, and subscription benefit changes. Such notices are necessary to ensure normal service operation, and you may be unable to completely refuse them.

Subject to necessary consent or compliance with laws and regulations, we may also send you product campaigns, promotions, feature updates, or survey information. You may unsubscribe from marketing information using the method provided in the email, SMS, or product page.

We may also perform statistical analysis, model effect evaluation, product experience optimization, and service quality improvement based on de-identified or anonymized data. Unless we separately obtain your express authorization, we will not use content that can identify you personally for public display unrelated to the service you requested.

We do not sell personal information. If we ever use personal information for targeted advertising, cross-context behavioral advertising, or other processing that requires a separate opt-out or consent mechanism, we will update this Policy and provide the required choice before or at the time of collection.

2.10 Circumstances Where Consent Is Not Required by Law

Under applicable laws and regulations, we may process your personal information without obtaining your consent in the following circumstances:

• Where necessary to enter into or perform a contract to which you are a party;

• Where necessary to perform statutory duties or legal obligations;

• Where necessary to respond to a public health emergency, or to protect the life, health, and property safety of natural persons in an emergency;

• Where personal information is processed within a reasonable scope for news reporting, public opinion supervision, or similar activities in the public interest;

• Where personal information that you have disclosed yourself or that has otherwise been lawfully disclosed is processed within a reasonable scope;

• Other circumstances provided by laws and regulations.

3. How We Use Cookies and Similar Technologies

To operate the website and product, we may use cookies, LocalStorage, SessionStorage, pixel tags, log files, scripts, and similar technologies. These technologies may remember login state, language and interface preferences, security tokens, upload or editor state, recent searches, feature settings, and similar information.

We use strictly necessary technologies to provide requested functions, authenticate users, keep accounts secure, prevent abuse, remember essential preferences, and maintain service reliability. These technologies are required for the Service to work and may not be disabled through our product settings.

Subject to applicable law and your choices, we may also use functional, analytics, performance, or marketing technologies to understand aggregate usage, improve product quality, measure feature stability, diagnose errors, or communicate with users. For example, we may use a self-hosted, privacy-preserving analytics service to collect aggregated page views, referrers, device categories, country-level location, and low-sensitivity conversion events on public pages. We do not use this analytics setup to collect form contents, uploaded files, project content, payment credentials, or direct personal contact details.

Where consent is required, we will not load non-essential analytics or marketing technologies until you have made a choice.

You may clear or reject cookies through your browser settings, device settings, or any cookie preference tools we provide. If you reject or clear necessary cookies or local storage, your login state may not be maintained, preferences may be lost, uploads or editing sessions may be interrupted, or some functions may not work properly.

If we later introduce personalized recommendations, advertising attribution, third-party advertising, or cross-site tracking, we will update this Policy and provide any consent, refusal, or opt-out mechanism required by applicable laws.

4. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information

4.1 Entrusted Processing

To provide stable VoxSail services, we may use third-party service providers to process information on our behalf, such as cloud computing, cloud storage, object storage, content delivery networks (CDN), SMS/email sending, payment settlement, data analytics, log monitoring, customer support systems, security risk control, audio/video processing, speech recognition, machine translation, speech synthesis, voice cloning, lip sync, and content moderation.

We require service providers to process personal information only for authorized purposes, follow our instructions, protect confidentiality and security, limit personnel access, and delete or return personal information when the service relationship ends unless retention is legally required.

4.2 Sharing

We will not proactively share your personal information with third parties, except in the following circumstances:

• To complete payment, refund, subscription, credit issuance, or transaction status confirmation, we share necessary order and transaction information with payment service providers;

• To complete third-party account login, we exchange necessary account identifier information with third-party login providers after your authorization;

• To provide cloud storage, cloud computing, object storage, CDN, audio/video processing, translation, dubbing, voice cloning, lip sync, SMS/email, customer support, security risk control, log monitoring, and related services, we provide service providers with information necessary to implement the services;

• To protect the lawful rights and interests of us, you, or other users, we disclose information within the necessary scope to regulators, judicial authorities, arbitration institutions, lawyers, auditors, insurers, or professional advisers;

• Other circumstances with your separate consent or as permitted by laws and regulations.

We do not authorize third parties to use your project content, voice samples, or generated deliverables for their own advertising, profiling, or unrelated model training. We use reasonable efforts to review third parties' data security capabilities and require confidentiality and security measures.

4.3 Transfer

If a merger, division, acquisition, asset transfer, bankruptcy liquidation, or similar transaction involves the transfer of personal information, we will require the new personal information processor to continue to be bound by this Policy. If the new processor changes the processing purpose or method, it will obtain your consent again in accordance with law.

4.4 Public Disclosure

In principle, we will not publicly disclose your personal information. If public disclosure is necessary, we will inform you of the disclosure purpose, information types, and possible sensitive information involved, and obtain your separate consent, unless laws and regulations provide otherwise.

5. Third-Party Services

The Voxsail Service may access or link to third-party services, including:

• Third-party account login services;

• Payment and subscription services;

• Cloud computing, cloud storage, object storage, CDN, backup, and logging services;

• SMS, email, and message notification services;

• Audio/video processing, speech recognition, machine translation, speech synthesis, voice cloning, lip sync, and content moderation services;

• Data analytics, log monitoring, performance monitoring, error tracking, security risk control, and customer support systems.

Third-party services are operated by the corresponding third parties. When you use third-party services, you may need to comply with their terms of service and privacy policies. We recommend that you read third-party rules carefully. We will require third parties to process information only for legitimate, necessary, and specific purposes and to adopt appropriate security measures.

Where a third-party service is embedded on our website or product page, it may set its own cookies or collect technical information after it is loaded. We will provide notice and choices for non-essential third-party technologies where required by applicable law.

If we later create an independent Third-Party Information Sharing List, Subprocessor List, or SDK List, we will display it through product pages or links in this Policy and update it based on actual integrations.

6. How We Store and Protect Your Personal Information

6.1 Storage Location

We store personal information collected and generated through the VoxSail Service according to the deployment arrangements necessary to provide the Service and apply appropriate security safeguards.

Because VoxSail is an online service and may rely on infrastructure, processors, support personnel, or provider capabilities in different jurisdictions, your personal information may be transferred to or accessed from countries or regions outside the place where you live. Where required, we will use appropriate safeguards such as contractual protections, security measures, transfer impact assessments, separate notice, or consent mechanisms.

6.2 Storage Period

We retain your personal information only for the shortest period necessary to achieve the purposes described in this Policy, unless laws and regulations provide otherwise or you separately authorize us.

Generally:

• Account information will be retained while you use the account; after account cancellation, we will delete or anonymize it in accordance with law;

• Project source files, temporary files, preview files, export files, subtitles, dubbed audio, manuscripts, and similar content will be retained according to your plan, file type, project status, subscription benefits, project validity period, storage quota, system cleanup strategy, and page prompts; after expiration, files may be automatically cleared and may no longer be editable, exportable, or downloadable;

• Order, payment, invoice, transaction, and credit records will be retained in accordance with laws and regulations relating to tax, accounting, audit, consumer rights protection, cybersecurity, and similar matters;

• Log, security risk control, and troubleshooting information will be retained for the period necessary to achieve security, audit, and compliance purposes;

• Customer support and complaint records will be retained for the period necessary to handle issues, resolve disputes, and comply with retention requirements.

After the retention period expires, we will delete or anonymize your personal information in accordance with law. If we cannot delete it immediately due to backup, archiving, dispute handling, or legal requirements, we will restrict further processing until deletion or anonymization is possible.

6.3 Security Measures

We value personal information security and adopt reasonable and feasible security measures to protect your personal information, including:

• Protecting data through encrypted transmission, access control, permission isolation, log audits, backup recovery, and other technical measures;

• Applying necessary encryption, masking, or access restrictions to account passwords, payment status, sensitive configurations, and similar information;

• Reducing unauthorized access, abuse, and abnormal task risks through object storage signed links, task isolation, rate limiting, permission checks, and necessary security monitoring;

• Restricting employees', partners', or service providers' access to personal information according to the minimum necessary principle;

• Establishing security management systems, internal approval processes, and emergency response mechanisms;

• Imposing security and confidentiality requirements on personnel who may access personal information.

Please understand that the internet environment is not absolutely secure. Although we will take reasonable measures to protect your information, we cannot guarantee that information transmission or storage will be 100% secure. You should also properly safeguard your account, password, verification codes, login devices, and project files, and avoid sharing sensitive materials through public channels.

6.4 Security Incident Handling

If a personal information security incident occurs, we will promptly take remedial measures in accordance with laws and regulations, and notify you of the basic facts, possible impact, measures we have taken or will take, and suggestions for you to prevent and reduce risks through email, SMS, in-site notice, announcement, or other reasonable means. Where necessary, we will also report the handling of the personal information security incident in accordance with regulatory requirements.

7. How You Manage Your Personal Information

Depending on applicable law, you may exercise rights to access, copy, correct, supplement, delete, withdraw consent, cancel your account, obtain a copy of personal information, object to or restrict processing, opt out of certain sharing or marketing, and restrict or refuse automated decision-making. The specific operation entry is: workspace -> account settings (click your avatar to enter).

If a self-service entry is not yet available for a relevant function, you may submit a request to us through the methods described in "How to Contact Us" in this Policy. To protect account and data security, we may need you to provide necessary information to verify your identity. We will handle your request within the period required by laws and regulations.

7.1 Access, Correction, and Supplementation

You may view and manage relevant information in account settings, project management, order center, usage pages, or other product pages. If you find that personal information is inaccurate or incomplete, you may correct it through the page entry or contact us for handling.

You may also view order and credit records, delete project files and voice assets, and download generated deliverables.

7.2 Deletion

You may request that we delete your personal information in the following circumstances:

• The purpose for which we processed the personal information has been achieved, cannot be achieved, or the information is no longer necessary to achieve the processing purpose;

• We stop providing products or services, or the retention period has expired;

• You withdraw consent;

• We process your personal information in violation of laws, regulations, or agreements;

• Other circumstances provided by laws and regulations.

You may also delete projects, delete voice clones, clear expired files, or apply to cancel your account through the product pages.

If we decide to respond to your deletion request, we will also use reasonable efforts to notify third parties that obtained relevant personal information from us to delete it promptly, unless laws and regulations provide otherwise or the third party has obtained your independent authorization.

7.3 Withdrawal of Consent and Permission Closure

You may withdraw certain authorizations or close certain permissions through your browser, system settings, account settings, or by contacting us. After you withdraw authorization, we will no longer continue processing the corresponding personal information based on that authorization, but this will not affect processing already performed based on your authorization before withdrawal.

Please understand that some information is necessary to provide the Service. If you withdraw necessary authorization or refuse to provide necessary information, the relevant functions may no longer be available.

7.4 Account Cancellation

You may apply to cancel your account by contacting chenpeng@baiqiang.cn. After account cancellation, we will stop providing services related to that account and delete or anonymize relevant personal information within the period required by laws and regulations, unless laws and regulations provide otherwise or retention is necessary for dispute handling or compliance obligations.

Account cancellation may make your projects, files, export results, subscription benefits, credits, order records, cloned voices, glossaries, and similar content inaccessible or unusable. Please back up content you still need before cancellation.

7.5 Region-Specific Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar data protection rights, you may have rights to request access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and complaint to a supervisory authority, subject to applicable limitations.

If you are a California resident or otherwise protected by U.S. state privacy laws, you may have rights to know or access personal information, request deletion or correction, obtain portability, opt out of sale or sharing of personal information, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights. We do not sell personal information as that term is commonly used, and we do not knowingly sell or share personal information of minors.

If a legally required privacy choice, appeal, or authorized agent process applies to you and is not available through a self-service product entry, please contact us using the methods in this Policy.

7.6 Response Limitations

We may be unable to respond to your request in the following circumstances:

• Where related to our performance of obligations under laws and regulations;

• Where directly related to national security, national defense security, public security, public health, or major public interests;

• Where directly related to criminal investigation, prosecution, trial, or enforcement of judgments;

• Where there is sufficient evidence that you have subjective malice or are abusing your rights;

• Where responding to the request would cause serious harm to the lawful rights and interests of you or other individuals or organizations;

• Where trade secrets are involved;

• Other circumstances provided by laws and regulations.

8. Protection of Minors

We attach great importance to protecting minors' personal information. The VoxSail Service is not directed to children. If you are under 18 years old, you should use the Service only with guardian consent and guidance.

Do not upload content involving minors' privacy, likeness, voice, or other sensitive rights and interests unless you have obtained sufficient, lawful, and express authorization.

We do not proactively market to minors and do not knowingly collect personal information from children under 13, or from minors where parental consent is required by applicable law. If we discover that we have collected a minor's personal information without required guardian consent, we will delete or anonymize it as soon as possible in accordance with law.

If you are a minor's guardian and discover that the minor has provided personal information to us, or if you wish to access, correct, or delete the minor's personal information, please contact us through the methods described in "How to Contact Us" in this Policy.

9. Policy Updates

We may update this Policy based on changes in laws and regulations, product feature adjustments, business model changes, third-party service changes, or changes in personal information processing practices.

For material changes, we will notify you through website announcements, pop-ups, in-site messages, emails, SMS, or other reasonable means. Material changes include:

• Major changes to the purposes, methods, or types of personal information processing;

• Major changes to the main recipients of personal information sharing, transfer, or public disclosure;

• Major changes to the ways you exercise personal information rights;

• Major changes to the department responsible for personal information protection, contact details, or complaint channels;

• Personal information security impact assessments indicating relatively high risk;

• Other material changes required by laws and regulations.

After this Policy is updated, we will display the update date on the page. If you do not agree to the updated Policy, you may stop using the Voxsail Service; if you continue to use it, you will be deemed to have agreed to the updated Policy.

10. How to Contact Us

If you have any questions, comments, suggestions, complaints, reports, or wish to exercise rights relating to personal information, you may contact us through the following methods:

• Operator: 合肥强石信息科技有限公司

• Customer service, complaint, and privacy contact email: chenpeng@baiqiang.cn

• Official website: https://www.voxsail.com

Generally, we will respond within 15 business days after receiving your question, comment, suggestion, or request and completing necessary identity verification, unless a different period is required or permitted by applicable law.

If you are dissatisfied with our response, especially if you believe that our personal information processing has harmed your lawful rights and interests, you may file a complaint or report with the competent regulator.

11. Miscellaneous

Matters not covered by this Policy will be handled in accordance with applicable laws and regulations and the Voxsail Terms of Service.

If any provision of this Policy is held invalid or unenforceable, the validity of the remaining provisions will not be affected. The invalid or unenforceable provision should be interpreted or replaced in accordance with law to the extent closest to the original purpose of that provision.